Refund policy

Damaged, defective, or wrong item: If your order arrives damaged, doesn’t work, or isn’t what you ordered, contact us within 30 days of delivery with your order number and a photo. We’ll send a free replacement or a full refund, your choice. No need to send the item back.

Changed your mind? Contact us as soon as possible. If your order hasn’t shipped, we’ll cancel and refund it in full. Once an order ships, we can’t accept change-of-mind returns.

Lost packages: If a package is lost in transit, we’ll replace it or refund you. If tracking says delivered but you can’t find it, check with neighbors and your post office, then contact us within 14 days.

Timing: Approved refunds are issued within 3 business days and may take 5–10 business days to show up on your statement.